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Shipping & Returns

Shipping & Returns Policy (Ready to Paste)

Shipping

We’re thrilled to get your handmade order on its way! Every piece is carefully crafted and packaged with love in Texas — whether it’s custom embroidered apparel, cozy knitted scarves and beanies, laser-cut wood designs, or any other JenCanMakeThat creation.

  • Domestic Shipping Only: We currently ship to addresses within the United States (including APO/FPO). International shipping is not available at this time.
  • Processing Time: Most orders are handmade to order and ship within 3–7 business days (we’ll keep you updated if anything takes longer!).
  • Shipping Rates: We offer a flat-rate shipping fee of $8.99 per order (free shipping on orders over $75). Rates are calculated using real-time USPS services via Pirate Ship for the most reliable and affordable delivery.
  • Delivery Estimates: Once shipped, delivery typically takes 3–7 business days depending on your location and chosen service. Tracking information will be emailed to you automatically.
  • Order Updates: You’ll receive email notifications when your order is confirmed, processed, and shipped with tracking.

Returns & Exchanges

We want you to love your JenCanMakeThat piece! If something isn’t quite right, here’s how we can help:

  • 30-Day Return Window: You may return most new, unused, unwashed items within 30 days of delivery for a full refund or exchange.
  • Who Pays Return Shipping:
    • We cover return shipping if the item is defective, damaged, or we sent the wrong product/size — just let us know and we’ll send a prepaid label.
    • For change-of-mind returns, the buyer is responsible for return shipping costs.
  • Refund Timeline: Once we receive your return, we’ll process your refund within 4 business days. Refunds are issued to the original payment method and may take an additional 5–10 business days to appear in your account (depending on your bank).

  • How to Return: Contact us at returns+jencanmakethat@gmail.com with your order number and reason for return. We’ll respond quickly with return instructions and any needed label.

Items marked "Final Sale" or personalized/custom orders are not eligible for return unless defective.

Questions? We’re here to help — just reach out! Let’s make it right. 

 

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